Frequently Asked Questions
Do you charge extra for debit or credit card payments?
No. There is no additional charge for paying by debit or credit card.
Will anyone else be travelling in the vehicle I book?
No, we do not offer shared journeys, so the price you pay reserves the vehicle exclusively for your Party.
I require an invoice, can you supply one?
Yes we can provide you with an official invoice if required. Please contact us after making your booking to request an invoice.
What luggage entitlement will I have?
Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. Subject to the vehicle size. (See below) All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact us on 0131 235 2001 for more details.
What vehicle-categories do you offer and what are the differences?
Saloon – Each vehicle can carry a maximum of 4 persons and 3 suitcases.
Estate – Each vehicle can carry a maximum of 4 persons and 4 suitcases.
Executive – For business travellers who appreciate convenience and luxury at an affordable price. Each vehicle can carry a maximum of 4 persons and 2 suitcases.
8 seat minibus – Each vehicle can carry a maximum of 8 persons with 8 suitcases.
16 seater – Each vehicle can carry a maximum of 16 persons with hand luggage or 12 persons with 8 suitcases.
Special requests, such as meet and greet, bulkier luggage and pets are subject to availability and are chargeable and can be booked at request. Should you require additional care, please inform us at the time of your booking.
Standard drop off and Pick up Charges are included in the transfer price, Excess Charges are payable direct to driver.
We have an infant with us does that count as a passenger?
If infant(s) requires a seat then it would be classed as one passenger however if infant(s) are under the age of 3 years old Local Licensing states that they can sit on an adults lap but this is entirely at the customers choice and East Coast Transfers take no responsibility for this.
There will be children in my group. Can you supply child seats?
For most vehicles, yes we can. We do only carry a small amount of these but you are welcome to supply your own and we can safely store it/ them for your return we would like to state that local licensing states that these are not a required item but this is entirely at the customers choice and East Coast Transfers take no responsibility for this..
How do travel with my foldable wheelchair?
If you require wheelchair space, you can indicate that in the booking process. Fold-able wheelchairs are regarded as 1 piece of luggage. Always book a minibus in case you need wheelchair space.
How Much Waiting Time am I allocated for my Pickup?
For international flights we include 1 hour waiting time this starts from the time you requested the pick-up, For Domestic (including Irish flights) 30 Minutes are allocated any waiting time after this is at drivers discretion and is chargeable at the rate of £15.00 per hour or part thereof (see our terms and conditions page for full description)
How can I contact eastcoasttransfers.com?
You can contact us by email or phone, our full details are available on our contact page. Our office numbers are manned 24 hours per day. If your enquiry is urgent, please call us for the quickest response.
When should I book?
Although you may book your transfer(s) online anytime before your travel date, we recommend that you book as early as possible. By booking your transfer(s) as early as possible, you have the best chance of securing your vehicles and beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Call our office on 0131 235 2001 if you need a transfer within 2 hours.
Where will I meet the driver when I arrive?
When you are being dropped off your driver will explain the return meeting procedure along with identifying for you the meeting point and giving you the Return Meeting Telephone Number.
My group size has changed. Can I choose another vehicle?
Yes. Please inform our office on 0131 235 2001 as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.
My flight has been cancelled and I no longer require a transfer. Can I cancel it?
Yes, in accordance with our terms and conditions.
My payment confirmation and/or booking voucher haven’t arrived by email. What should I do?
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call our Office on 0131 235 2001
How can I change my reservation?
You can change your reservation by logging into your account where you select “Bookings”. There you find all your reservations, select the one you need to change and make your changes. Alternatively contact us on 0131 235 2001 for further assistance
My flight has changed. Can I reschedule my transfer?
In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganise your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.
What happens if I can’t locate my driver?
If you have any trouble locating your driver, please contact the driver on the Return Contact number you were given on your drop off
If you are still not able to reach him, just call our 24hr Office number 0131 235 2001 and we will immediately assist you.
What happens if my flight is delayed?
When your flight is delayed or cancelled, in the first instance you MUST call the Driver or Office Should you choose not to call, your driver might leave the staging area (where they wait for your collection call) and you risk not getting your transfer.
What should I do if my luggage appears to be lost upon arrival and I will be late for my transfer as a consequence?
If your luggage is lost or delayed, please contact the driver directly on the return meeting telephone number and inform him what has happened. Depending on how much further time you require, the driver will then tell you whether additional waiting costs will be charged. If so, this will be charged by the driver directly. Should you decide to cancel the ride instead of asking the driver to wait, the full fare will still be due and cannot be refunded. If you are unable to reach the driver, please contact our 24hr Office Number 0131 235 2001
Who should I contact, if I have comments or suggestions to make?
We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. You can also email us with your comments to firstname.lastname@example.org